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Customer Portal
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Prestolite Electric has set up a customer portal (extranet) to allow
our customers access to some of our internal systems. This will allow
you to view the status of your orders, place orders, check pricing, check
inventory, and other features. Access to the Customer Portal requires a username and password, which can be obtained from your sales or customer service representative.
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 Current Notices |
 Java™ 7 |
The Prestolite Customer Portal will not work on systems that have Java™ 7 installed.
Please click here to test the version of Java™ installed on your system.
** If you find that Java™ 7 is installed on your system, you must uninstall it and install Java™ 6; which can be found here.
If you are unable to do this or would like help please contact RJ at 001 734.582.7217
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| Firefox® 11 |
Firefox® disables the Java™ Add-On by default. To enable Java™ in Firefox®, please follow these steps.
- Click Tools in the menu bar
- From the Drop-Down menu, click Add-ons
- Click on 'Plugins'
- In the list of Add-ons find: 'Java(TM) Platform xxxxx'
- Click the Enable button for 'Java(TM) Platform xxxxx'
- Close All instances of Firefox®
Java™ should now be enabled in Firefox®. If you are unable to do this or would like help please contact RJ at 001 734.582.7217
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| Internet Explorer® 8 |
The Prestolite Customer Portal requires a modification to your computers registry for successful operation. This only applies to IE® 8 and should be modified by an IT professional only.
- The registry entry that needs to be modified is: HKLM\software\Microsoft\Internet Explorer\Main
- The value for DEPOff should be changed from 0 to 1
* This is a recommendation and should only be done by an IT professional. Failure to perform this modification correctly could cause Internet Explorer® to stop functioning and or other system problems.
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| Windows® 7 |
Having trouble accessing the customer portal using Windows® 7?
We have found an issue when using Microsoft® Windows® 7 and Java™ to access our customer portal. To gain access to the customer portal a 32 bit Java™ installation is required. Please click the link below to download a 32 bit version of Java™. If you need help installing Java™, there is an "Installation Instructions" link below the "Free Java Download" on the Java™ download page.
Download 32 bit Java™
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| "Unable to Connect" |
Having trouble connecting to the customer portal?
In some cases either your ISP, Security Software or company may block access to port 445, which our default link uses. If you are unable to connect to the customer portal and are receiving an error similar to "Unable to connect," please try the link below.
Enter Customer Portal - Firewall Workaround
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If you would like help please contact RJ at 001 734.582.7217
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